Delivery Policy

UK Delivery

Standard delivery within the UK is via Royal Mail. 

Delivery prices are as follows:

Orders under £10                      £0.95

Orders £10 - £20                       £1.95

Express Delivery

We can also offer Tracked 48 Hour Delivery or Saturday Delivery within the UK. If you would like to arrange express delivery, please get in touch.

For personalised products, please note that we will still require a day or two to make your order before sending it by an express service. If you're not sure, please get in touch before ordering.

International Delivery

International Delivery is calculated in accordance with Royal Mail's shipping profiles. Our standard international delivery is untracked. If you would like to arrange tracked delivery, please get in touch.

Delivery times

Unless you’re having an item specially made or ordered, delivery is normally within 2-3 working days. Non-personalised products will be dispatched within 2-3 working days of ordering and often much sooner. Personalised orders will be dispatched within 3-5 working days.

Products personalised with a photo or those requiring a digital proof, will be subject to you uploading the photograph and/or approving the proof - we usually estimate this being within 5-7 working days.  

If you want more information about delivery for a product that you’ve already ordered, please get in touch we’ll be very happy to help.

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If your parcel seems to be taking significantly longer than expected please let us know and we will do our best to sort it out for you. Once your order is on its way, we will be in touch again to let you know when you should expect it.

Delivery and promotions

If you take advantage of a discount (such as 10% off), the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost. Also, any free delivery offers will normally mean standard UK delivery only.

Any questions?

If you have any questions about ordering or our delivery choices, please get in touch via email: alex@studio9ltd.com